Refund Policy

30-Day Money-Back Guarantee

If you purchase Superbill Studio Pro and are not satisfied with the service, you may request a full refund within 30 days of your original purchase date.

To request a refund, contact support@superbillstudio.com.

Please contact us from the email address associated with your Superbill Studio account so we can locate your purchase.

What Happens After a Refund

If your purchase is fully refunded:

• your Superbill Studio Pro access will end;
• your account will return to the Free tier;
• any superbills previously counted toward your lifetime Free allowance will remain counted; and
• previously consumed Free superbills will not be restored or reset.

For example, if you used all three Free superbills before upgrading to Pro, a later refund of your Pro purchase will return your account to the Free tier with all three Free superbills already used.

A refund does not affect superbill PDFs you previously downloaded. Superbill Studio does not retain copies of generated superbill PDFs.

Refund Processing

Purchases of Superbill Studio Pro are processed by Paddle, our online reseller and Merchant of Record.

Approved refunds are processed through Paddle and returned to the applicable payment method in accordance with Paddle's payment-processing procedures. The time it takes for a refund to appear may depend on your payment method and financial institution.

Paddle may also provide refund or consumer-remedy rights where required by applicable law.

After 30 Days

Refund requests submitted more than 30 days after purchase are generally not eligible under our money-back guarantee.

However, nothing in this Refund Policy limits any refund, cancellation, or other consumer rights that cannot legally be waived or restricted.

If you believe there has been a billing error or another exceptional circumstance, contact us at support@superbillstudio.com and we will review the issue.

Duplicate or Unauthorized Charges

If you believe you were charged more than once for the same purchase or notice a transaction you do not recognize, contact us promptly at support@superbillstudio.com so we can investigate.

You may also receive payment-related support through Paddle as Merchant of Record.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will apply prospectively and will not reduce the refund period that applied to an eligible purchase when it was made.

The current version will always display its “Last Updated” date above.

Contact Us

Superbill Studio is owned and operated by:

Email: support@superbillstudio.com

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